Salê - Contact
We're here to help.
Questions about an order, delivery, return or digital purchase? Contact our support team and we'll help point you in the right direction.
This is our central support email for purchases made through our stores and product pages.
Send us an emailOne support team for every order
You can use the same contact address regardless of which product or store you purchased from.
Order Support
Questions about an existing order, payment confirmation or order details.
Shipping & Tracking
Help locating your package, tracking your shipment or resolving a delivery issue.
Returns & Refunds
Start a return, ask about eligibility or check the status of an approved refund.
Digital Purchases
Assistance accessing a digital product by email or through your customer account.
Tell us a little about your order.
Including the right information in your first message helps us identify your purchase and understand what you need.
You can find it in your order confirmation email.
This helps us locate the correct customer and order.
Let us know which product your question relates to.
If relevant, include photos of damaged or incorrect items.
Please use the email associated with your order
Whenever possible, contact us from the same email address used during checkout. This makes it easier to securely locate your purchase and assist you.
How to reach us
Protect your personal information
Customer support may request information needed to locate your order, but you should never send sensitive payment credentials by email.
Never send card details
Do not email us your full credit card number, CVV or payment account password.
Keep passwords private
Our support team will never ask you to send your account password by email.
Verify the address
Official customer support messages should relate directly to your purchase or support request.
When in doubt, email us
If you receive a message you are unsure about, contact hello@sâle.com directly.
Need help with a purchase?
Send us your order number, the email used at checkout and a brief description of what you need help with.